New Continental Hotel, Millbay Road, Plymouth, PL1 3LD

Tel: 01752 276798

Five Minutes With | Hospitality Does HR

Lady in red top by window

Our favourite five minute interviews with Plymouth’s  finest…

What is it really like to work in hospitality..?

Each week, the New Continental Hotel will hold five-minute interviews, allowing these hospitality gurus to prove that this sector really is the perfect place to be…

Today we sit back, we kick off our shoes and we get down to ‘business’!

Name: Nikki
Position: Human Resources & Accounts Manager

How long have you worked in the Tourism & Hospitality Sector?
I have been working within the sector for 30 years!

How does it feel being part of the New Continental Hotel Family?
It’s really nice to know that you are working for a company that cares so much about their staff and the experience of their guests. It’s a small team, smaller than anyone ever expects, but we are all always ready to help, step in and support each other. We may be small, but together we are mighty!

The development and regeneration of the city…

There are lots of changes planned for Plymouth in the gear up to 2020, how might this affect you and your department?
What has always been so good about working for an independent company is that you can organically shift and reshape to ensure you are always robust and fit for purpose. The development and regeneration within the city shows our guests a true sense of pride in Plymouth and that is an amazing thing to be part of.

Tell us about a day in your life?
Every day is different, one day someone might come in to talk about something exciting that is happening in their department; and another day it may be that someone needs a shoulder to cry on because they are having a bad day. Mix that with my day to day accounts role, processing and balancing figures – and all I can say is that not any one day is ever the same!

You have a unique role – can you tell us a little about it?
It’s shaped into what it is today over the years. As the Human Resources Manager I provide support & guidance to the team across all spectrum’s of the HR function, while managing & developing our staff alongside the HODs (Heads Of Departments). The role assists in the development and delivery of human resource projects within the hotel and Club Continental as well as plans and tactics that improve overall Organisational capability and performance. Then, my Finance & Accounts part of the role is helping the Finance Director to ensure robust and effective forecasting, reporting and management of income and expenditure.

Sounds like a lot of work! What would you say is the most rewarding part of your role?
From a HR point of view there really is nothing more rewarding than watching a member of staff achieve what they have been striving for. Watching departments grow and seeing staff propel themselves and advance in what they do through training, mentoring and support.

What’s the future of hospitality?

Where do you see yourself in 5 years?
I hope still here, doing what I enjoy for a family I really enjoy working for, within a sector that has always been ‘my’ sector!

What advice would you give anyone looking to get into our sector?
GO FOR IT! Yes, the hours can be long but there are so many opportunities – including 9-5 jobs!

There is a myth that comes with the hospitality sector – yes there are some roles that are more ‘unsociable’ than others – but many times you get paid to BE sociable!

Seeing happy guests, being part of holiday memories and working within a team that is so supportive makes everything worth it. Hospitality is by far the best sector to be involved in – I love it.

I would also recommend seeing the difference between independent and chain settings. They really vary and some people feel more at home with the uniformity and structure of a chain, whilst others like the autonomy and creativity of an independent.

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