New Continental Hotel, Millbay Road, Plymouth, PL1 3LD

Tel: 01752 276798

Frequently Asked Questions

Here are some questions that might help with any questions you may have. If you can’t find what you are looking for, do call us, we would love to hear from you.

Is there a one-stop-shop for everything I need to know about my stay with you?

We have a Welcome Pack in all of our guests bedrooms which holds a great deal of information. If this doesn’t help, just call us with any questions and we will happily help. 

When can I check in?

Our standard check-in is after 3pm on your day of arrival. Early check-in is subject to availability and must be requested 24 hours prior to your arrival, you may incur a fee.

When do I need to check-out?

Our standard check-out is before 11am on your day of departure. Late check-out is subject to availability and must be requested 24 hours prior to your arrival, you may incur a fee.

Do you welcome group bookings?

Yes we do. For all group bookings over 10 please email bobbieh@newcontinental.co.uk or call 01752 276798

Do you allow pets?

Sorry no. Our policy is that no animals are allowed in the bedrooms at the hotel other than guide dogs, although you may well see Mia, our hotel mascot in her office from time to time!

Do you have a childrens policy?

We ask that every room has at least one occupant who is over 18 years old.

Children under 5 eat breakfast for FREE and there are activity sheets for them to colour.

For babies, we can provide one cot per room. Please do notify is though if you do require a cot at the time of your booking, this will help us both allocate a cot and the right room for your stay.

We have a great toddlers play centre in Club Continental along with a toddlers pool. All children under 16 must be accompanied by an adult whilst using Club Continental

When can I cancel my booking if I change my mind or my circumstances change?

Cancellations must be made by 12.00hrs on the day of your arrival. If you have any additional questions, please call us on 01752 276798.

Terms Of Business

Thank you for choosing the New Continental Hotel, for your information we have highlighted some of our Terms & Conditions for your information and safety. We sincerely hope you enjoy your stay with us, please do not hesitate in contacting us at any time should you have any questions at all. Individual Bookings | Credit or […]

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What is your hotels privacy policy?

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. This privacy policy has been created in order that you understand the importance that we attach to this issue and our commitment to ensure that we comply with legislation in this area. By providing us with your data you consent, agree and accept that we may collect your personal data as described in this policy.

The New Continental Hotel has never collected, stored or used any personal data for any reason other than providing great customer care or for reasons where we are obliged to do so. We have never taken part in ‘cold’ promotional activities.

We have always worked hard to create, enforce and document internal processes, so that we are always entirely transparent as to what data we hold on you, why we hold that data, what we do with it and how we keep it safe.  As part of our GDPR responsibilities we have updated our terms and conditions along with our privacy statements to reflect any changes or updates.

Privacy Policy

Version Updated August 2018 The New Continental Hotel honours the rights of its guests, employees and other users’ including website visitors’ right to privacy and data protection. We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. The New […]

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Are you environmentally conscious?

Absolutely! Across the entire New Continental Hotel we are committed to green policies and the implementation of proactive measures to help protect and sustain the environment for our future generations. We recognise the impact that our businesses have on the environment and we aim to be an increasingly efficient, green and environmentally friendly organisation.  We strive to minimise any detrimental effects as a result of our family business. 

Environmental Policy

Version Last Updated – August 2018 At the New Continental Hotel, we are committed to green hotel policies and the implementation of proactive measures to help protect and sustain the environment for our future generations. We recognise the impact that our business has on the environment and we aim to be an increasingly efficient, green […]

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Do you have FREE Wi-Fi?

We have FREE Wi-Fi across the entire hotel. This is Enterprise Grade wi-fi in the public areas and all bedrooms.  We also have Wi-Fi Terms & Conditions. This is in place for our guests to make the most of our free Hotspot wireless internet Service in the New Continental Hotel, Steve’s Brasserie and Club Continental in a safe and responsible manner.  All users are required to log-in individually as an independent user and they will have to agree to the terms and conditions. The full terms and conditions can be found here as well as a printed copy at our reception desk.

Wi-Fi Terms

Latest Version | August 2018 A free Hotspot wireless internet Service (the “Service”) is provided by the New Continental Hotel for use by customers of the New Continental Hotel, Steve’s Brasserie and Club Continental. All users are required to log-in individually as an independent user. 1. Our agreement 1.1 This agreement applies from when we […]

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Do you have parking onsite?

We have a large car park which is capable of parking approximately 80 cars. Parking at the New Continental Hotel is on a first come first served basis and there is a charge of £3 per day. Sadly we are unable to reserve parking spaces.

Please note, our car park is managed by an external management company, ParkingEye, who are members of the British Parking Association and its Approved Operator Scheme. Guests must register their car at reception in the ParkingEye terminal points. Guests that fail to do so will be charged by ParkingEye. The New Continental Hotel cannot take responsibility for any Penalty Notice tickets issued if validation is not given upon arrival.

ParkingEye

Car Parking At The New Continental Hotel |  Every car park has a purpose; whether it offers free parking for customers, free or permit parking for staff, limited stay, pay and display … or a mixture of all of these! Here at the New Continental Hotel we are so very grateful that not only can we offer […]

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Do you have an access statement?

Yes. Your health, comfort and safety are of the utmost importance to us, therefore hotel staff have received disability awareness training. Please contact our Duty Manager if there is something that needs our attention. We will endeavour to ensure that your individual needs are met wherever reasonably possible. Some services and equipment are subject to operational constraints (e.g. lifts and other access equipment requiring service at short notice).

Access Statement

Version Last Update August 2018 Introduction | Located in the centre of Plymouth, Devon – adjacent to the Plymouth Pavilions and just minutes away from Plymouth’s historic waterfront – our hotel is the perfect location for business and pleasure. At the New Continental Hotel we seek to offer affordable luxury. We aspire to create an […]

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Is it true that you were Plymouth's first Dementia Friendly Hotel?

Yes, and we are so very proud to have been. You can read more about our journey to become Dementia Friendly here.

How do I know my reservation is confirmed?

When you book direct with us, either via email, on our website or by phone, you will receive a conformation email or letter that has all the information you require on your booking.

Does the hotel need a deposit or a payment in advance?

On a standard individual booking, we don’t take a deposit from you, it’s full payment on arrival. This is unless you have booked a NON-REFUNDABLE rate, then we take payment at the time of booking.

Do I need a credit card to make a booking with you?

Yes, a credit card or debit card is required at the time of booking to confirm your reservation.

Do I need photographic ID when I arrive?

Yes; proof of identification will be required if you are paying by cash upon check in, also if you are a non UK citizen. Passports & driving licences are acceptable. 

Why am I being asked for photographic ID?

We promise that there is no hidden agenda or that we are trying to be difficult. If our reception team ask you for photographic ID, we promise it is not a personal attack simply a legal requirement when paying by cash. Under the Immigration (Hotel Records) Order 1972, all hotels, boarding houses, etc. must keep a record of the full name (and nationality if non UK) of their guests over the age of 16 years, with every effort made to ensure the ‘name’ given is the person checking in. For non UK citizens, we must also record the number and place of issue of their passport, their nationality and their next destination. We must then keep records of this information for at least 12 months and it must also be available for inspection by any official if requested.

Any hotel who is found not to comply when inspected would be charged with committing an offence, the offence carries a fine or  imprisonment for the person responsible for not following the law.

Full information can be found on the order here, but if you have any questions, do please call us and we would be more than happy to help. 

Wait! My question hasn't been answered!

That doesn’t mean it’s not a valid question and we would love to hear from you, not only to answer your queries but also so we can add it to the list. If you have thought to ask, someone else is wondering too! Please call or email us and we would be happy to help, Call: 01752 276798 Email: reception@newcontinental.co.uk

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